1. Cancellation Policy

You may cancel your order within 2 days of placing it. However, cancellation requests will not be entertained if:

  • The order has been communicated to the seller(s) or merchant(s) listed on the Platform, and they have initiated the shipping process.
  • The product is out for delivery.

In such cases, you may choose to reject the product upon delivery. Please note that we do not accept cancellation requests for perishable items, such as flowers and edibles. However, if the quality of the delivered product is unsatisfactory, you may request a refund or replacement.

2. Reporting Issues with Received Products

If you receive a damaged or defective item, please report it to our customer service team within 2 days of receipt. The request will be processed once the seller or merchant has verified the issue. If you believe the product does not match its description on the Platform or does not meet your expectations, notify our customer service team within 2 days of receiving the product. We will review your complaint and take appropriate action.

For products that come with a manufacturer’s warranty, please refer to the manufacturer for any warranty-related issues.

3. Refunds

Approved refunds will be processed within 7 days.

4. Return Policy

You may request a refund or exchange within 7 days of your purchase. If more than 7 days have passed since your purchase, returns, exchanges, or refunds will not be accepted. To be eligible for a return or exchange:

  • The item must be unused and in the same condition as when you received it.
  • The item must have its original packaging.
  • Sale items may not be eligible for return or exchange.

5. Exemptions from Returns and Refunds

Certain products or categories of products may be exempt from returns or refunds. These will be clearly identified to you at the time of purchase.

6. Process for Returns and Exchanges

For accepted return or exchange requests:

  • Once we receive and inspect the returned product, we will notify you via email about the receipt of the product.
  • If the return or exchange is approved after a quality check, your request will be processed in accordance with our policies.

If you have any further questions or need assistance with a return or refund, please contact our customer service team.